FAQ

Orders and shipping

Where do you ship?
We currently ship to addresses within the United States only.

How much is shipping?
Standard shipping is free on U.S. orders.

How long will my order take?
Orders are processed within 1 to 3 business days. Once shipped, most orders arrive in about 7 to 15 business days. These are estimates, so delivery can take longer during busy periods.

How do I track my order?
We email you a tracking link as soon as your order ships.

Can I change or cancel my order?
Email us as soon as possible at support@tailtaleshub.com with your order number. We can't guarantee changes once an order has gone to processing.

Do I need an account to order?
No. You can check out as a guest with just your email.

What payment methods do you accept?
Major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay.

Returns and problems

What is your return policy?
You have 30 days after receiving your item to request a return. Email support@tailtaleshub.com and we'll send instructions. Please read our Refund Policy for the full details.

My item arrived damaged or isn't what I ordered.
We're sorry about that. Email us right away with your order number and a photo, and we'll make it right.

Reviews and contact

How do I leave a review?
After your order ships, we'll email you a link to share your experience. You can also leave a review from any product page.

How do I contact you?
Email support@tailtaleshub.com or use our contact page. A real person will get back to you.